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Securing the Enterprise: Is Your IT Department Under Siege
Siobhan Byron, President - Forsythe Technology Canada
Dragana Vranic, Director - Managed Services
InSecure 12.01.2012
In the last five years, enterprise IT departments today are facing a never-ending, always-increasing global onslaught of threats at a time their budgets have either been frozen or slashed. |
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Safeguarding Data Centers: Are Your Assets Protected?
Denis Richer, Senior Manager, Data Center Engineering
Computer Technology Review 11.10.2011
In these times of financial uncertainty, any impact to a company's business is magnified. Because of this, a chief information officer (CIO) needs to know that the IT assets installed within his or her corporate data centers are protected against failure.
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Cloud: A Risk/Reward Proposition
Siobhan Byron, President - Forsythe Technology Canada
SC Magazine 10.03.2011
Is going to the cloud worth it? Even with today's tough economic conditions, many IT and business executives wonder whether the cost, flexibility and efficiency advantages of migrating to the cloud are worth the risks. |
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Implementing KM, Part I: Concepts & Approach
Robert Simmons, Master Consultant
CIO Update 08.30.2011
A winning knowledge management program (KMP), one that increases staff productivity, product and service quality, and deliverable consistency by capitalizing upon codified intellectual and knowledge-based assets, cannot subsist on technology solutions alone, It must also consider people, processes, structure, and culture. |
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Better Outcomes: Integrating Defect and Problem Management
Martin Likier, Master Consultant
CIO Update 07.29.2011
This article presents one approach you can use to develop a PPM process by leveraging the existing tools you likely have in place. The approach is based on integrating your organization’s IT application development group’s defect management tool with a PM process. |
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The 5 Ways a CMS Provides Value
Mike Tainter, Director of IT Service Management
CIO Update 06.09.2011
There is no question in the IT industry today an effective and actionable configuration management system (CMS) can provide a lot of value. However, a CMS cannot stand alone. It should be supported by a well defined process and provide integration with other processes within the service lifecycle.
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Business Continuity Reigns: Service Resilience in a Virtual World
Joe Wolke, Director - IT Strategy Practice
Michael Croy, National Director - Business Continuity Practice
Computer Technology Review 03.10.2011
For many years, the convergence of business and information technology (IT) has remained a hot topic. Today, business and IT are fully integrated. If the business changes, IT changes. If IT changes, the business changes. But what does this mean for business continuity and disaster recovery (BC/DR)? It is no longer an afterthought built on top of the IT structure. Rather, BC/DR is now at the service level, not just at the IT organization level.
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Critical Design Elements for the Cloud
Michael Tainter, Director - ITSM
CIO Update 02.03.2011
Whether or not the cloud is something new or just something old re-branded is an academic question. What is important right now is that IT organizations figure out how to adapt and mature their design capabilities to meet the demands of the business.
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The Hidden Business Continuity Benefits of LAN/WAN Optimization
David Halford, Practice Manager of Business Continuity Services
Internet Telephony 01.28.2011
Business continuity and disaster recovery projects consist of a fairly basic process of first understanding the impacts of a potential business outage and then developing solutions that appropriately mitigate them. In recent years, BC/DR projects have been identified by a number of CIO surveys as one of the top issues to address.
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9 Steps Closer to a Successful CMS, Part II
Martin Likier, Senior Consultant - ITSM
ITSMWatch.com 01.06.2011
The efforts made in properly planning and designing your CMS will place you in a better position to add value and enhance your organization's management capabilities. In part II of this two-part series, we look at tools, schemes, structure and continuous improvement.
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