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Reaping Value through Unified Communications Cost Optimization
Ward Andersen, Principle Consultant
Internet Telephony 11.01.2009
How can a company save money and optimize spending on its unified communications system? One area that doesn’t get enough attention is service and maintenance contracts. If you haven't reviewed your contracts in the last year, pull these out. Compare what you purchased against your organization’s needs. Make your solution provider work for you. Educate them on your needs and then challenge them to craft an optimized support plan. Really understand what you've purchased and how this might change at next renewal.
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Overcoming the Human Challenges of Implementing VoIP
David Brandon, Senior Technical Consultant
Internet Telephony 09.01.2009
Implementing VoIP in your call center may be the most difficult part of transitioning your company to VoIP. The reason, surprisingly, is not technology, but people. While the benefits of VoIP in the call center are unmistakable, you must overcome three human challenges in order for VoIP implementation to be a success.
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Is Your CEO Willing to Take That Risk? Critical Questions to Ask and Answer
Michael Croy, Director, Business Continuity Soltions
Disaster Recovery Journal 07.01.2009
Would you travel to the center of Antarctica without a coat? Not likely. Would you taunt a wild animal? Doubtful. And yet, there are many other risks we take in life and business that can have dramatic consequences. But how do company executives help prepare their businesses for the unexpected dangers that could be lurking around the next corner? They develop an effective business continuity plan.
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Network Management: Aligning the Toolkit with the Business Requirements
Juan Amaya, Solution Architect
Internet Telephony 07.01.2009
To serve ever-growing business demands and support new devices and technologies, the network continues to expand in size, services and complexity. Thus, IT staffs at companies of all sizes—from multinational corporations to government agencies to service providers—are greatly challenged to provide high-performing, available and dependable multi-service network infrastructures that effectively must support a wide variety of business requirements.
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Like Clockwork-- Optmizing Data Center Migration With ITIL
Fred Latala, Director, Data Center Relocation Services
Mike Tainter, Director, IT Service Management
Data Center Journal 05.21.2009
In any data center migration, the best possible cutover is a seamless non-event that prevents costly unplanned downtime. With businesses today in constant motion, a data center migration is a major challenge—an exercise in process maturity, project management and business continuity.
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Business Continuity Planning in the Face of Pandemic (And Other Threats)
Michael Croy
Director, Business Continutiy Solutions
Forsythe.com 04.28.2009
What can organizations do to prepare for and respond to a pandemic or other health crisis? Is a health crisis a different kind of threat? What is the potential risk to the organization? (With a new foreward as of 04.28.2009, this article previously appeared in ContinuityInsights 12.01.2006).
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The Best of Both Worlds: Hybrid Hosting for VoIP
Gus Bekdash, Managing Consultant
Internet Telephony 03.13.2009
Having matured and increased in complexity, IP telephony (IPT) is now subject to the same operational scrutiny as other enterprise applications. As a result, many now consider IPT a “non-core” asset and are seeking new ways to operate it cost-effectively without consuming vital IT resources.
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Developing Actionable ITIL Processes
Mike Tainter, Director, IT Service Management
Kristy Smith, Associate Consultant, Advisory
ITSMWatch.com 03.05.2009
Effective adoption of ITIL requires not only the application of ITIL best practices, but also a sound process development framework. Coupled with a campaign of cultural transformation and consistent measurement and results tracking, solid process development techniques will yield repeatable, integrated and actionable processes for managing services and operations across the IT organization.
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Burned by Leasing? Five Tips For Leasing Technology Equipment
John Carcone, Senior Vice President, Financial Services
Computer Technology Review 02.16.2009
The fact is that leasing should be painless. The right leasing solution can make the experience of equipment acquisition and disposal--as well as the cost--more manageable. For satisfied leasing customers, the following tips will describe what you are already receiving--and should continue to expect. For those who have been burned in the past, perhaps it will put a useful tool for cost-effective IT acquisition back into your hands.
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Smartphones: Personal or Corporate?
Jose Ferreira, Solution Architect
Internet Telephony 01.01.2009
The advent of smartphone systems which blend corporate and personal functions along with touch screen ease-of-use, has caused issues for enterprises now asked to support these devices. This has strained IT and security departments that were not prepared to handle them.
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