Skokie, Ill. -- March 28, 2000 -- In its ongoing effort to publicly recognize partners who increase customers' satisfaction levels, Cisco Systems has named Forsythe Solutions Group, Inc. a Cisco Systems Partner-Gold Certified.
Achieved by only one percent of Cisco System Partners, Gold Certification is awarded to partners who demonstrate the highest level of product knowledge, technical expertise and service capability. In addition to providing comprehensive project management, Gold Certified Partners must also provide technical assistance 24 hours a day, 365 days a year including one-hour callback response time and four-hour onsite response time at any time.
"This is an outstanding accomplishment for Forsythe," explains Cisco Systems Worldwide Channel Certifications Manager Mark Poniatoski. "It demonstrates their desire and competence to sell and support Cisco solutions, continuing their development as a world-class vendor of networking solutions. On the support side, Forsythe demonstrates a strong capability to provide comprehensive customer support on an around-the-clock basis. In addition, Forsythe has met the Cisco Certified Internet Expert (CCIE) requirement for Gold certification, a tremendous accomplishment in and of itself."
Forsythe's expanded network management services are just one element in its integrated end-to-end, long-term infrastructure solutions, which incorporate comprehensive network design, installation, configuration and complex troubleshooting, sophisticated network implementation, comprehensive project management, and 24-hour-a-day x 365-days-a-year remote systems management services including advanced troubleshooting and remote diagnostics.
"We're proud of this recognition and what it reflects in terms of our ability to ensure the highest level of responsiveness to our customers, proactively, every day and hour of the year," says Rick Forsythe, chairman and CEO of Forsythe Solutions Group.
