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IT Service Management

Optimize Your Data Center Migration with ITIL
Mike Tainter, Director, IT Service Management
ITSMWatch.com 07.21.2008
Businesses today are in constant motion, and growth often necessitates bigger data centers and greater capability. Migration of a data center is a major challenge—an exercise in process maturity, project management and business continuity. Using ITIL best practices can lead to a streamlined migration and deliver greater maturity in the new environment.

Creating an Actionable ITSM Roadmap
Bob Simmons, Master Consultant, IT Service Management
ITSMWatch.com 05.13.2008
One thing to keep in mind while scoping each project is to avoid trying to do too much, too quickly. A large project should be broken into phases wherein critical gaps and quick wins are addressed first. Later phases can then expand upon the successes of earlier phases. As time progresses, continue to review and evolve the roadmap based upon the current conditions, priorities and information at hand.

Use ITIL to Enhance Your Disaster Recovery Capabilities
Mike Tainter, Director, IT Service Management
ITSMwatch.com 02.01.2008
So, you’ve developed and implemented your business continuity and disaster recovery (BC/DR) plan … now what?, asks ITSM Watch columnist Mike Tainter, Director, IT Service Management at Forsythe.

Key Differences Betwen ITIL v2 and v3
Martin Likier, Senior Consultant, IT Service Management
Mike Tainter, Director, IT Service Management
ITSMWatch.com 10.25.2007
Although much has changed, there’s no reason to abandon the v2 ship just yet, writes ITSM Watch columnists Martin Likier and Mike Tainter of Forsythe Solutions Group.

Getting Started with ITIL
Mike Tainter, Practice Manager, IT Service Management
ITSMWatch.com 05.24.2007
Getting started with ITIL may seem daunting but you may be farther along than you think, writes ITSM Watch columnist Michael Tainter of Forsythe.

“Safety” Tips for ITIL-Based Service Support
Mike Tainter, Practice Manager, IT Service Management
ITSM.Watch.com 02.01.2007
ITIL-based IT service management (ITSM) has gained in popularity over the past few years and has become known as the de facto standard for how IT organizations operate.

The First Step in Creating Your Service Catalog
Mike Tainter, Practice Manager, IT Service Management
Jay Long, Managing Consultant, IT Service Management
ITSMwatch.com 08.13.2007
Rule No.1: Remember who you are writing the catalog for, writes ITSM Watch columnists Mike Tainter and Jay Long of Forsythe.

ITIL and Process Development
Mike Tainter, Practice Manager, IT Service Management
ITSMwatch.com 11.10.2006
Good ITIL practices start by clearly defining process, writes ITSM Watch guest columnist Mike Tainter of Forsythe.