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IT Strategy

The New IT Alignment Gap
Cindy Elzinga, Senior Vice President, IT Strategy
Baseline 11.26.2008
The gap between application development and IT operations management is escalating. With the rise of new technologies, the lack of energy spent on maximizing existing IT infrastructure, the lack of coordination between application groups and operations, and the lack of retiring legacy systems and older software, the IT alignment gap is showing signs of being widened by IT itself.
IT Service Management

Like Clockwork-- Optmizing Data Center Migration With ITIL
Fred Latala, Director, Data Center Relocation Services
Mike Tainter, Director, IT Service Management
Data Center Journal 05.21.2009
In any data center migration, the best possible cutover is a seamless non-event that prevents costly unplanned downtime. With businesses today in constant motion, a data center migration is a major challenge—an exercise in process maturity, project management and business continuity.

Developing Actionable ITIL Processes
Mike Tainter, Director, IT Service Management
Kristy Smith, Associate Consultant, Advisory
ITSMWatch.com 03.05.2009
Effective adoption of ITIL requires not only the application of ITIL best practices, but also a sound process development framework. Coupled with a campaign of cultural transformation and consistent measurement and results tracking, solid process development techniques will yield repeatable, integrated and actionable processes for managing services and operations across the IT organization.

Finding the Right Service Desk Software
Eric Nelson, Master Consultant
Cathy Parmly-Basnett, ITSM Consultant
ITSMWatch.com 10.10.2008
With the adoption of ITIL soaring into high gear, the evolution of the service desk technologies to support the services delivery is a critical step. Vendors are racing to develop service desk technology that align with ITIL processes in order to provide additional value and enable organizations to transform their IT departments into service organizations. Service desks are no longer confined to basements or considered an afterthought. They are an integral part of organizations' successful delivery of business services, providing maximum value.

Optimize Your Data Center Migration with ITIL
Mike Tainter, Director, IT Service Management
ITSMWatch.com 07.21.2008
Businesses today are in constant motion, and growth often necessitates bigger data centers and greater capability. Migration of a data center is a major challenge—an exercise in process maturity, project management and business continuity. Using ITIL best practices can lead to a streamlined migration and deliver greater maturity in the new environment.

Creating an Actionable ITSM Roadmap
Robert Simmons, Master Consultant, IT Service Management
ITSMWatch.com 05.13.2008
One thing to keep in mind while scoping each project is to avoid trying to do too much, too quickly. A large project should be broken into phases wherein critical gaps and quick wins are addressed first. Later phases can then expand upon the successes of earlier phases. As time progresses, continue to review and evolve the roadmap based upon the current conditions, priorities and information at hand.

Do You Know What's on the Menu? A Critical Step Toward Delivering Better Service
Mike Tainter, Director, IT Service Management
Forsythe Focus 05.01.2008
Note: This article has also appeared in Mainframe Executive in a slightly edited version, under the title, "Enhancing IT and Business Communications: A Critical Step Toward Delivering Better Service".

Business says “to-MAY to.” IT says “to-MAH-to,” but what are they really saying to each other? IT and business may be able to increase their chances for more successful communications by simply creating a menu. But how? And what exactly does this mean?

Use ITIL to Enhance Your Disaster Recovery Capabilities
Mike Tainter, Director, IT Service Management
ITSMwatch.com 02.01.2008
So, you’ve developed and implemented your business continuity and disaster recovery (BC/DR) plan … now what?, asks ITSM Watch columnist Mike Tainter, Director, IT Service Management at Forsythe.

Key Differences Betwen ITIL v2 and v3
Martin Likier, Senior Consultant, IT Service Management
Mike Tainter, Director, IT Service Management
ITSMWatch.com 10.25.2007
Although much has changed, there’s no reason to abandon the v2 ship just yet, writes ITSM Watch columnists Martin Likier and Mike Tainter of Forsythe Solutions Group.

Getting Started with ITIL
Mike Tainter, Practice Manager, IT Service Management
ITSMWatch.com 05.24.2007
Getting started with ITIL may seem daunting but you may be farther along than you think, writes ITSM Watch columnist Michael Tainter of Forsythe.

“Safety” Tips for ITIL-Based Service Support
Mike Tainter, Practice Manager, IT Service Management
ITSM.Watch.com 02.01.2007
ITIL-based IT service management (ITSM) has gained in popularity over the past few years and has become known as the de facto standard for how IT organizations operate.

The First Step in Creating Your Service Catalog
Mike Tainter, Practice Manager, IT Service Management
Jay Long, Managing Consultant, IT Service Management
ITSMwatch.com 08.13.2007
Rule No.1: Remember who you are writing the catalog for, writes ITSM Watch columnists Mike Tainter and Jay Long of Forsythe.

ITIL and Process Development
Mike Tainter, Practice Manager, IT Service Management
ITSMwatch.com 11.10.2006
Good ITIL practices start by clearly defining process, writes ITSM Watch guest columnist Mike Tainter of Forsythe.