Business Service Management

Business Availability Center enables you to measure and manage critical business processes to ensure intended business outcomes are delivered. It offers an innovative top-down approach to integrating business, end-user, and system perspectives, while providing a clear picture of the complex infrastructure that underlies key applications.

Business Availability Center enables you to:

• Manage IT from a business perspective to improve service levels
• Translate business goals into IT operational level agreements (OLAs)
• Ensure alignment between business processes and IT by measuring service levels from an end-user perspective and supplying summary and analytical reports
• Dynamically map the application and infrastructure environment
• Proactively identify, triage, and diagnose problems to prevent application downtime and minimize impact to customers
• Assess change impact before deployment to minimize business risk
  

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