Ensuring that your IT tools and resources are aligned with business outcomes requires clear visibility into critical systems, along with effective monitoring, reporting, and managing. A clear business services management (BSM) strategy is essential to an IT organization’s ability to align the goals of IT and the business.
Forsythe’s analytical expertise provides this visibility. We help you develop a roadmap to successfully link your technology processes and services directly to business outcomes, and mitigate business risks associated with IT projects. Your IT becomes a business-within-the–business, resulting in lower cost of ownership for repeatable, cost-effective services.
Our Business Service Management (BSM) experts provide a thorough understanding of IT service management concepts and can help you understand how healthy performance and availability of IT resources will positively impact the systems, applications, processes, and services that your business depends on. Our solutions are integrated to handle configurations management, monitoring, and ITIL process management, coupled with a federated configuration management database (CMDB) to create service-dependent mapping and real-time, role-based views.
Our Business Systems Management services include:
