Implementing ITIL or any service management model requires the application of tools. As you consider replacing existing tools or selecting new ones, Forsythe helps you determine which ones are the best fit for you.
Forsythe’s ITSM/BSM Tool Strategy Blueprint guides tool selection, validation, and implementation. It assists with a variety of responsibilities:
- Identification of key business requirements
- Outlining criteria for tool selection
- Identifying available tools in the market
- Developing parameters for the request for proposal
- Vendor selection and tool procurement
- Tool implementation/integration
- Business process integration
- Tool validation and training
