Business Service Management

Change and Configuration Center allows your executive managers to gain a business perspective on IT through visibility into business policy and related IT compliance and controls. It provides automated, enforceable processes that are compliant with the IT Infrastructure Library (ITIL).

• Provides integrated applications and a business dashboard
• Automates change control, execution and validation
• Provides a non-invasive solution that is tool- and process-agnostic
• Controls changes from both applications and operations
• Automates changes across devices and operating systems—for servers and PCs and for Windows®, UNIX® and Linux systems
• Enables automated, desired-state management for continuous compliance to policies
• Manages devices for their entire lifecycles.
• Provides up-to-date hardware and software inventory and usage information
• Automatically identifies the impact of change at the infrastructure, service and application levels
• Identifies potential change collisions between multiple requests and automatically notifies key stakeholders of collisions

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