Business Service Management

To meet service-level agreements between IT and the business, your IT team must manage every event that occurs, whether planned or unplanned. This management focus must span from initial acquisition and deployment, through upgrade and maintenance activity, to the point where components of the IT estate no longer add value to the business and must be replaced.

And all the while, related elements—software compliance, financial activities, contracts and other components of the paper trail, and identity and access—must be closely managed.

Service Level Management Center allows you to accomplish this and more.

• Orchestrate and automate key IT processes across process domains
• Manage the full lifecycle of IT assets
• Enable the complete financial management of IT
• Give each identity the right entitlement and access at all times to support the business
• Drive rapid tactical and strategic decisions based on quantitative business intelligence
  

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