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Align & Operate IT
	IT Strategy
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		STEP� Framework
			STEP� Features at a Glance
			STEP� Value to Customers
			STEP� Process Specific Benefits
			STEP� Future Considerations
		Glossary of ITSM Terms
	Business Service Management
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IT Service Management

About Our Service Transformation Enablement Process (STEP�)

The purpose of the STEP� Framework is to enable IT organizations to transition from technology-centric cost centers to service-centric, business-aligned service providers. The STEP� Framework accomplishes this transition by (1) building upon the best practices of ITIL V3 and by (2) providing organizations with repeatable and integrated processes for managing services and operations.

STEP� Features at a Glance

STEP� Value to Customers

STEP� Process Specific Benefits

STEP� Future Considerations