Technology consulting, value-added reselling and leasing solutions for your business

Align & Operate IT
	IT Strategy
	IT Service Management
		Maturity Assessment
		Express Implementation
		Custom Process Development
		Process Validation
		Tool Strategy Blueprint
		STEP� Framework
			STEP� Features at a Glance
			STEP� Value to Customers
			STEP� Process Specific Benefits
			STEP� Future Considerations
		Glossary of ITSM Terms
	Business Service Management
Manage Risk
Protect & Manage Data
Optimize the Data Center
Enhance IT Infrastructure
Source & Manage Technology

IT Service Management

About Our Service Transformation Enablement Process (STEP�)

STEP� Features at a Glance

Easy-to-navigate, web-enabled interface for accessing detailed IT Service Management content.
Overview of IT Service Management framework and ITIL V3 publications.
ITIL V3-aligned processes and procedures for: Incident Management, Problem Management, Change Management, Service Asset, Configuration Management and Release Management.
Descriptions documenting Purpose, Scope and Value for each process.
Role-based procedures defining how each process is executed.
Service Desk tool-aligned work instructions.
Role descriptions for the various resources required to execute each process.
Customizable process content for allowing customers satisfied with previous versions of ITIL to upload their current processes into the framework.
Process metrics recommendations including: critical success factors, key performance indicators and operational metrics.
Glossary of ITIL V3 terms.
Links to other sources of ITIL and ITSM subject matter.